Subscription terms and conditions

4. Subscription terms and conditions

General information

Yuaia Haircare ApS

CVR no. 42287520

Address: Elmevej 16, 7870 Roslev, Denmark

Email address: info@yuaiahaircare.com

Phone number: +45 42233986

 

4.1 About buying subscription products at Yuaia Haircare ApS

You have the option of having selected products delivered automatically and on an ongoing subscription basis at Yuaia Haircare ApS. Signing up for a subscription is completely free and you get a fixed 10% discount on all subscription products. Purchasing products on subscription is always optional, and you will not be signed up without choosing to do so. All products can be purchased as one-off purchases by default. The subscription is an extra service we offer, and it is also possible to combine a purchase with both subscription and non-subscription products.

Benefits of a subscription:

  • Fixed 10% discount on all subscription products
  • Automatic and continuous delivery of your subscription products so you never run out
  • No lock-in period, so you can cancel your subscription at any time
  • No unexpected charges
  • Easy self-service if you want to make changes to your subscription

    How the subscription works:

    • Find the products you want to subscribe to (the website will show which products can be subscribed to)
    • Choose how often you want the products delivered
    • Add the products to your basket and pay for your purchase as normal

      4.2 Payment

      Yuaia Haircare accepts payment with VISA, VISA Electron, Mastercard, Paypal, Google Pay, Apple Pay and JCB. We do not charge card fees. Payment will only be charged to your account when the item is dispatched.

      All amounts are in EUR. EUR and are incl. VAT.

      Yuaia Haircare uses an approved payment server that encrypts all your card details with SSL (Secure Socket Layer) protocol. This means that your information cannot be read.

      We do not charge card fees.

       

      4.3 Delivery

      Yuaia Haircare delivers on all weekdays, with orders placed before 12.00 noon

      Delivery is made with GLS, DHL, Bring or TNT

      Parcel prices will vary country by country and will be listed on the checkout page.

      Other delivery providers and parcel prices will be listed in the delivery overview at checkout.

       

      4.4 Binding period

      There is no binding subscription and you can easily cancel or pause your subscription at any time via your login. If you have any problems with this, you can always contact us at info@yuaiahaircare.com

       

      4.5 Cancellation

      The subscription can be cancelled at any time. If the next order has been shipped when the cancellation is received, this order must be paid for and the subscription will be cancelled immediately afterwards.

      Orders are dispatched 1-2 days after the subscription is taken out.

      You can easily and conveniently cancel your subscription on our website via your login or you can always write to us at info@yuaiahaircare.com and we will take care of it.

       

      4.6 Special terms and conditions

      Subscription benefits will be cancelled if you cancel or pause your subscription.

       

      4.7 Right of cancellation

      As a consumer, you have a 14-day right of cancellation when you shop with us.

      The cancellation period expires 14 days after the day we have made the contract.

      The deadline means that you have 14 days from the day of the agreement to notify us that you want to cancel. You can send an email to info@yuaiahaircare.com or use the standard cancellation form, which you can find at the bottom of the terms and conditions.

       

      4.8 Returns

      Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us. It is important that you include a note or other document with the order number and reason for return so that we can process your return.

      You must pay for the return of the parcel yourself, and you are liable if damage occurs during transport.

       

      4.8.1 The condition of the item when you return it

      If the item has lost value because you have used it in a way other than what was necessary to establish the nature, characteristics and functioning of the item, you can only get a partial refund of the purchase amount. The amount you can get back depends on the commercial value of the item, and in some cases this may mean that you can only get back the shipping costs.

      We recommend that you return the item in its original packaging.

      If the original packaging is missing, it could possibly result in a decrease in the value of the item.

       

      4.9 Refund policy

      If you cancel your purchase, you will get your money back.

      However, if you have given your consent for the delivery to begin and you still wish to cancel, please note that we will charge a reasonable payment for the part of the subscription that has already been delivered[ii].

      We will refund the amount to you without undue delay and no later than 14 days from the day we have received notification of your cancellation. We will refund the money using the same means of payment that you used for the purchase, unless we have agreed otherwise.

       

      4.10 If something is wrong with your subscription

      If you are not satisfied with your subscription, please contact us at info@yuaiahaircare.com

      The Danish Sale of Goods Act does not apply to subscriptions.

      Whether you have a 2-year warranty under the rules of the Danish Sale of Goods Act therefore depends on what is to be delivered under the subscription agreement:

       

      4.11 Delivery of goods

      When goods are delivered, you have a 24-month warranty. Contact us before you send the item.

      If your complaint is justified, this means that you can either have the item repaired, exchanged, refunded or a reduction in price, depending on the specific situation.

      You must complain within a "reasonable time" after you have discovered the defect. If you complain within two months of discovering the defect, the complaint will always be considered timely.

       

      4.12 Debit right on your card

      You can revoke your authorisation for us to debit an amount from your card at any time.

      You can also object to "unauthorised charges" to your card provider, but no later than 8 weeks after the charge, unless otherwise stated in your agreement with your card provider.